Returns
Return Policy
Last Updated: 11/01/2023
Thank you for shopping with UniquelyJL. We are committed to providing you with high-quality products and a positive shopping experience. Please read our Return Policy carefully, as it outlines our policies regarding returns and exchanges.
1. 7-Day Exchange Policy
1.1. We offer a 7-day exchange policy from the date of delivery on eligible items. We do not provide refunds; however, we will be happy to exchange items for you within this specified period.
1.2. To be eligible for an exchange, the item must be in its original condition, unused, and in its original packaging. Any item that shows signs of wear and tear, damage, or use will not be eligible for an exchange.
1.3. The 7-day exchange period starts from the date of delivery, and the returned item must be received by us within this timeframe. Please allow adequate time for shipping when returning items.
2. Excluded Items
2.1. Certain items are non-returnable and non-exchangeable. These may include, but are not limited to, personalized or custom-made products, perishable goods, and items specified as non-returnable in their product descriptions.
2.2. If you are unsure whether an item is eligible for exchange, please contact our customer service before initiating a return.
3. Return Process
3.1. To initiate an exchange, please follow these steps:
- Contact our customer service at [Your Customer Service Email within the 7-day exchange period.
- Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
- Our customer service team will guide you through the return process, including providing you with the return address and any additional instructions.
3.2. When returning items, please ensure they are securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure the safe arrival of your return.
4. Inspection and Approval
4.1. Once we receive your returned item, our team will inspect it to ensure it meets the conditions outlined in this policy. If the item is in the proper condition, we will proceed with the exchange.
4.2. In the event that the returned item does not meet the eligibility criteria, we will contact you to discuss the next steps, which may include returning the item to you at your expense.
5. Exchange Process
5.1. Upon approval, we will process the exchange for you. You can expect to receive the replacement item within a reasonable timeframe.
6. Shipping Costs
6.1. You are responsible for covering the cost of shipping the item back to us for an exchange.
6.2. In the case of a defective or damaged item, please contact our customer service for assistance, and we will provide guidance on handling the return shipping costs.
7. Contact Us
7.1. If you have any questions or need further assistance, please don't hesitate to contact our customer service at [Your Customer Service Email or Phone Number].
By shopping with [Your Company Name], you agree to adhere to this Return Policy. We appreciate your understanding and cooperation in providing a smooth exchange process.